We at Firm Salvatore Caruana are committed to being the best local provider of quality engineering materials and industrial products, ranging from stainless steels to polymers. Top material quality is our core value to achieve Customer Satisfaction of our existing and prospective customer base. The management team’s prime focus is to enhance Customer confidence through:
- Consistent product and service quality
- Sourcing only high standard materials
- Providing and expanding on both soft and hard variants of stock
- Enhancing sales efficiency through investing in Human Resources and Infrastructure
- Enhancing company competence through research activities and recognition of education
- Providing a customisation service as per customer requests
- A Technically competent team that is able to correctly interpret customer requirements
Management strives to meet these objectives by adhering to the following strategy:
- Employing a Quality Management System in compliance with ISO9001:2015
- Empowering staff, of all hierarchical levels, to handle quality responsible actions
- Communicating better quality alternatives to customers based on the intended applications
- Internal communications on daily issues with all staff to enhance both customer satisfaction and employee performance and contentment
- Encouraging continuous employee knowledge acquisition on materials and industry needs
We are committed to Continual Improvement of our business. This is supported by adhering to a QMS based on good business practices and monitoring Customer Satisfaction, to ensure a positive company perception is consistently maintained.
We identify and mitigate significant business risks whilst we encourage seeking and developing opportunities for growth, where feasible and advantageous.
Our policy is shared with our employees and its values understood and implemented within our organisation. We operate in full compliance to legislative provisions applicable to our business, products and services.